Front Desk Associate

Requirements

• High school diploma or equivalent

• A few months to one year of related experience

• Excellent verbal and written communication, Customer service oriented,

Responsibilities

• Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment

• Greets, registers and assigns rooms to guests

• Issues room keys or cards

• Answers incoming telephone calls

• Schedules, cancels and confirms reservations

• Transmits and/or receives messages

• Keeps records of occupied and vacant rooms and guests' accounts

• Confers with staff members to assist guests as needed

• Answers inquiries pertaining to hotel services and area attractions

• Handles guest complaints or concerns

• The company reserves the right to add or change duties at any time

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