ESSENTIAL FUNCTIONS

Customer Service

Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

Inventory Control

Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
Inventory Management System: Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.

Product Knowledge

Comprehensive Training: Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
Independent Research: Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

Store Presentation

Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
Merchandise Presentation: Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
Signage and Displays: Maintain accurate and up-to-date signage and promotional displays.

In-Store Animal Care

Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress.
Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION:

Sales Associate- Pet Station